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You may need to check with your IT department to verify this.This happens when a computer is unplugged from the network for a certain period of time (45-60 days for most organizations) Solution 2-5: Unplug the network cable, logon (you will be logging on with cached credentials) then plug the cable back in.You will have to use the same CAC you used to logon to the computer the last you time you logged into it on the network.This is due to the way your credentials are cached on the computer.See how to make DTS work by following guidance on the DTS support page.All Army Knowledge Online (AKO) users who have a CAC should now be migrated to Do D Enterprise Email (DEE) and will no longer be able to access their AKO email with username and password.Solution 2-7: Solution 2-8: If you have a 3rd party DAR (Data at Rest) called Credent installed, it seems to encrypt something in the user's profile that will not allow them to logon cached.
Please verify in step 6 which CAC enablers will with work with your version of Mac OS.Solution 2-10: You may be trying to login to your computer with your FASC-N (16 digit) certificate rather than your EDI-PI (10 digit) certificate, select the certificate that is only 10 digits long instead of 16 digits.Solution 20-11: If you have received a new CAC after 11 June 2016, and trying to use the Do D visitor access, you won't be able to.DEE is only accessible via CAC, so, please look at this page for information you will need to access your email.
Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems.
DISA has not figured out a way yet to authenticate the CACs with the newer Root certifications of Root CA3 and Root CA4.